Effective Date: October 29 2026
We take your privacy very seriously and we want you to feel confident in the way we will handle your personal information. We explain our practices regarding personal information in this Privacy Policy.
We sell costume items that are geared towards the cosplay market and items that are related to events celebrations and holidays.
By using our website you give consent for the collection of information as described in this policy to the extent permitted or required by applicable law.
1. Information We Collect
The following categories of personal information may be collected when you use our website.
Personal Identification and Contact Information
This includes information such as your name email address telephone number billing and shipping addresses that you give us when you place an order create an account with us sign up for our email alerts or when you contact us.
We use this information to identify your order and to communicate with you and to arrange for delivery of your order.
Transaction Information
This includes the items that you have ordered and selected sizes and colors for your order number purchase date purchase price delivery method and preference transaction status return and refund requests.
This information is used to process your order and to provide customer service in connection with your request for a return or exchange.
Payment Information
We use third-party payment processors to process payments made through our website. Any information you provide to the payment processors will be encrypted and stored by them (not accessible to us) and used to process payments made through our services. The payment processors’ use of your personal information is governed by their privacy policies which may be viewed on their websites.
We receive personal information from our payment processors that is required to confirm and/or manage your purchase. We do not store the whole payment card numbers on our systems unless stated and provided that we have taken the required measures to protect such information.
For more information about how the payment processors use your personal information please review their privacy policies available on their websites.
Technical and Browsing Information
When you visit our website certain technical information is collected automatically such as your IP address browser and device information the operating system you use your referring and exiting website pages and the times of your visit and the activities you carried out on our website. This information is collected in various ways including but not limited to through the use of cookies and similar technologies.
We use technical information to among other things improve our website and services determine what errors may occur and understand how our users interact with our services.
2. How We Use Your Information
We process personal information for the various business purposes described in detail and in accordance with the applicable data protection laws.
Processing and Fulfilling Orders
We process orders and shipments using your order information. We may also use your order information to provide tracking details and deliver products.
Customer Service and Returns
We use your information to help answer questions about costume sizes availability status damage returns refunds and exchanges.
Website Operation and Improvement
We may use your information to identify problems with the website and improve our product pages. We may also use your information to understand how customers use the website and improve the convenience of the shopping experience.
Marketing and Promotional Communications
We may send you marketing emails or text messages if you have opted in to receive marketing messages or if you have given us permission to contact you.
We may use the information you provide to allow us to comply with the law to respond to lawful requests to assist us in establishing and defending legal claims.
3. Cookies and Similar Technologies
Invinciblecostume.com may use cookies pixels and similar technologies to assist with the website and improve understanding of how visitors use the store.
We use cookies to improve the quality of our website and your shopping experience. These cookies may let us remember your preferences aid in the functioning of the website maintain the contents of your shopping cart assist you through the checkout process analyze website activity or measure the effectiveness of our marketing efforts.
These are the categories of cookies we use:
Analytics cookies- Measures how you interact with website and other marketing channels.
Advertising cookies- Measures the effectiveness of marketing initiatives and/or displays advertisements to you.
The use of non-essential cookies will occur only with your consent to the extent consent is required. If consent is required we will provide you a mechanism to accept reject or manage these technologies.
Your browser also has cookie controls. However blocking essential cookies will disable core functions of our website as well as the shopping cart.
For more information on cookies see the Federal Trade Commission’s Internet Cookies.
4. How We Share Your Information
We will not disclose your information indiscriminately. However certain information may be disclosed to third parties to assist us with various functions of our business.
Payment Processors
The payment processors we use may need your information to process your payments prevent fraud and/or help resolve payment disputes.
Fulfillment Partners
We may disclose your name address order details and other information to the shipping carriers to fulfill your orders.
Technology and Website Service Providers
We may need to disclose your information to our service providers e.g. website hosting services email providers security services ecommerce and website maintenance services.
Required by applicable law we will obtain consent or provide opt-out options for relevant tracking or data sharing and will not proceed without such consent or opt-out options.
5. Legal Bases for Processing
We rely on one or more of the following when applicable laws require a legal basis for processing:
Legal obligations: To comply with applicable legal obligations.
Relying on legitimate interests:
Our interests include operating our store keeping our website secure preventing or detecting fraud improving our services and managing our relationship with our customers.
Relying on consent:
We will process your information for certain marketing activities and use of cookies only with your consent.
You have the right to withdraw your consent at any time by using the methods described in this Privacy Policy.
6. Data Retention
We will retain personal information only for as long as necessary to fulfill the purposes for which we collected it unless the data retention period is required or permitted by law.
The periods for which we retain data depend on the nature of the data and the reason for which it was collected.
We will retain records of your orders and our transactions for as long as necessary for order fulfillment returns accounting tax compliance and for the purpose of resolving disputes.
We will retain our customer service communications for as long as is necessary to provide the service and for a reasonable period of time thereafter to maintain our business records.
We will retain marketing information about you for as long as necessary for the purposes described in this Privacy Policy and if you unsubscribe withdraw consent or request that we delete such information we will retain only anonymized information.
We will retain technical information and usage analytics data in accordance with the standards and data retention policies of the relevant third parties.
When information is no longer needed we will delete it or render it anonymous.
Some information may be retained after a request for deletion to comply with the law or to enable us to defend ourselves in legal claims.
7. Data Security
We implement reasonable administrative technical and organizational measures to protect the personal information we process from unauthorized access alteration disclosure loss or misuse.
Depending on the systems and service providers we use such measures may include the use of secure connection limited administrative permissions the use of established payment processing services and software updates.
We can’t guarantee that the measures we have in place will prevent unauthorized access to our systems or the personal information we process. We work to reduce these risks and address potential vulnerabilities.
When we learn of a security incident that may have affected some of the personal information we process we will take steps to investigate and mitigate its effects and provide notifications as required by applicable laws.
8. International Data Transfers
Because we and the online stores we partner with may utilize payment processors hosting and other service providers in different countries your personal information may be processed and transferred outside your country of residence.
Other jurisdictions may not offer the same level of privacy protections as your home jurisdiction.
When the laws of the countries we operate in require us to do so we will take certain steps to provide adequate protection for the transfer of your personal information such as the use of transfer mechanisms and/or contracts.
By using our website you agree that your personal information may be processed and transferred outside your country of residence as described in this policy subject to any consent or other legal requirements that apply.
9. Your Privacy Rights
Deletion: Request deletion of your information subject to legal exceptions.
Restriction: Request restriction of certain processing activities.
Objection: Object to certain processing if the law allows for this right.
Complaint: Contact the data protection authority if you are unsatisfied with our response to your request or if you have a complaint.
We will respond to your request in the time allotted by applicable laws. We may not be able to fully honor your request based on legal exceptions.
10. Additional Information for Certain U.S. Residents
Residents of certain U.S. states may have the right to know what information is collected access their information get inaccurate information corrected delete their information have their information ported and exercise certain opt-out rights for sales targeted advertising and/or profiling. We do not discriminate against customers for exercising their rights. For questions about your information or to make a request contact us.
If you have a privacy request please complete the information below and we will respond to your request to the extent applicable law permits.
11. Residents of the European Economic Area and the United Kingdom
If the GDPR UK GDPR or similar privacy laws apply to our processing of your personal data you may have additional rights including the right to request access to and the correction of your personal data and to object to processing of your personal data. You also have the right to have your personal data erased restrict processing and data portability to the extent applicable.
Where applicable you may also have the right to withdraw your consent and/or to lodge a complaint with your local supervisory authority.
If necessary under applicable law we will provide additional information on our legal bases for processing the relevant recipients of your personal data transfer of your personal data and our retention of your personal data.
For further information regarding the scope of application of the GDPR and individual rights please visit the webpage of the European Commission.
12. Children’s Privacy
Invinciblecostume.com is an online retail store and is not intended to knowingly collect personal information from children in circumstances where parental consent or other legal safeguards are required.
If you are a parent or legal guardian and believe that a child has provided personal information to us in an inappropriate manner please contact us.
We will review the request and if required by law delete or restrict the personal information.
13. Third-Party Websites and Services
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