Effective Date: October 29 2026
We want customers to have the best experience buying superhero cosplay costumes and accessories, That is why we encourage customers to reach out to us directly if they are not satisfied with their purchase.
Understanding the right fit and size for your costume is especially important if you are planning to attend a cosplay event or party, This is why we encourage customers to check the fit and appearance of products before wearing or taking them to an event.
Below is our return policy which outlines conditions to be eligible for a return and other remedies we provide to customers.
1. Return Eligibility
Customers can return a product within 30 days of receiving their order if the product condition meets the following requirements:
The product is in the same condition as when it was shipped.
The product is returned with all of its components and accessories that it was shipped with.
The product has not been altered in any way.
The customer provides a proof of purchase.
Items that are deemed by the customer to be unfit for wear should not be taken to an event or party.
2. Items that are Not Eligible for Return
Certain items are not eligible for return unless they are considered defective damaged or incorrect by applicable consumer protection laws.
These items include:
Custom made or personalized costumes.
Items that are worn or washed.
Products that are altered in any way.
Products that are missing essential components or accessories.
1.Items Clearly Identified as Final Sale or Non-Returnable Before Purchase
We will only accept returns for certain items if the product is within its unused original condition in its original packaging and includes all of its accessories and/or bonus materials. Once the product is opened or worn the item is no longer returnable.
We cannot guarantee that all items will be accepted for return. We recommend that you check with our customer service team before returning an item to confirm that your item will be accepted for return.
2. Damaged Defective or Incorrect Items
We are dedicated to delivering a high-quality product to our customers. If the product you received is incorrect defective or damaged we ask that you contact our customer service team as soon as the product is received.
In order to help us understand your issue and to allow us to better assist you please include your order number a description of the error and include pictures of the product to help illustrate your concern. If the packaging was also damaged please include pictures of that as well.
Once your request is reviewed we will be in contact with you to inform you of the next steps that will be taken which may include a refund exchange or replacement.
Please do not discard any product packaging or ship the product to us before our customer service team issues you a Return Merchandise Authorization (RMA) number.
3. How to Request a Return
To begin a return please follow the steps below:
Step 1: Contact Customer Service
Go to our customer service contact us page or email us to start a request, Be sure to include your order number and reason for returning the item in your request.
Step 2: Wait for Return Instructions
We will evaluate your request to return the item. If it is approved we will send you the correct return address and instructions.
Step 3: Ship the Return
Using the return instructions you will be required to ship the return, Keep the shipping receipt and the tracking number until the return is processed.
Step 4: Receive Your Resolution
We will contact you and communicate the result of the return and the next steps to be taken (i.e. refund exchange etc.)
Unless authorized by us to do so do not send returns to the address on the original package.
5. Return Shipping Costs
Customers may be responsible for return shipping costs if they change their mind about a purchase or select the wrong size for example.
If the item was sent in error or the item is damaged or defective and we require the customer to return the item we will review the situation and determine an appropriate resolution which may include covering the cost of return shipping.
Origin shipping costs and delivery fees are typically non-refundable for customer initiated returns except as may be required by law.
We recommend using a trackable shipping service for all returns. Without adequate tracking or proof of shipment we can not guarantee we will receive the return.
6. Refund Processing
Once we receive your return we will review the product to confirm it meets our return requirements.
If approved your refund will automatically be processed to the payment method used at the time of purchase. Please note this may take up to 5-10 business days from the time your return was approved. After this time we suggest contacting your bank or card issuer for additional information.
The time it takes for the funds to post to your account is completely dependent on your bank or card issuer.
If it has been longer than the expected processing time since your refund was approved contact us with your order number for additional assistance.
7. Exchanges and Size Issues
If your costume does not fit as expected please contact us to discuss exchange or return options.
If you are planning to purchase a costume please make sure to look over the size chart and product measurements to ensure you will get the best fit possible, When choosing a size you may want to look to actual measurements instead of clothing size as size varies across different designs materials and manufacturers.
Exchanges are subject to product availability. If the product you’d like to exchange the costume for is not available we will work with you to come up with a different solution.
Please wait to hear from our customer service team to authorize an exchange before sending the item back.
8. Order Cancellations and Shipping Delays
If you would like to cancel an order please reach out to us as quickly as you can. We are only able to cancel an order before it has completely processed.
Once an order has been processed it cannot be canceled. You can request a return after delivery under our return policy.
If your order has been processed but has not yet been shipped we can still potentially cancel it. Contact us as quickly as you can for the best chance of canceling your order.
Tracking for your order has not updated in a while? Contact us to get a status update on your order.
Shipping delays can happen for many reasons and do not give you a right to return an item. We can review the reason you are trying to return the item and see if we can find a solution.
If you are in the EU your statutory rights are not impacted by this.
9. Important Notes About Cosplay Products
Depending on your computer or phone settings the color of the costumes may look slightly different from the actual color. Variation in minor aspects of a product do not give you the right to return a product.
Make sure you know exactly what you are buying by checking the product photos descriptions size charts and lists of included accessories. If a mask wig or another accessory is listed as sold separately it will not be included with your order and you will need to purchase it separately unless otherwise stated.
If a product is significantly different from what is expected please contact us.
We do our best to make sure you receive the item you ordered.
10. Contact Us
For questions related to returns refunds exchanges or orders that were damaged during shipping please contact our customer service team through the contact page on our website or via the email address on our website.
To assist us in responding to your concerns in a timely manner please include your order number and pertinent information in your email.
Thank you for shopping at invinciblecostume.com. Your patronage is appreciated. We will continue to work to improve the cosplay shopping experience at invinciblecostume.com.
11. Policy Updates
We may revise this Return Policy from time to time for different reasons such as changes in our business or to comply with legal requirements. We will post the changes to this page and indicate at the bottom of the policy when the changes will take effect.
The policies applicable to your order will be those in effect on the date your order was placed. We are not seeking to reduce your rights as a consumer in a way that is prohibited by law.
