The policy on shipping contains information regarding the terms and conditions on the transportation of your orders and the process for tracking shipments delivery and communication. By making a purchase on our site you accept the terms and conditions of this policy.
1. Order Processing Time
Our team will start processing your order after it has been placed, This involves reviewing the order details confirming payment preparing the products and organizing the shipment.
We provide an estimated order processing time of 1 to 3 business days. This time may vary and be longer due to unforeseen circumstances like order volume product availability and public holidays.
Business days generally exclude weekends and public holidays.
Order processing time and shipping time are different. The shipping time is provided at the checkout page. Delivery of the shipment is provided after the shipment has been taken over by the carrier.
Different products in an order may be prepared and shipped separately thereby increasing the total order processing time.
If an issue occurs with your order we will reach out to you using the contact details you provided at the checkout page.
2. Shipping Destinations
Invinciblecostume.com sells and ships products to the locations available at checkout.
Shipping destinations may vary depending on the availability of the products coverage of the carriers customs and fulfilment.
1. Country Region and Delivery Address Support
Please confirm your country region and delivery address is supported by the shipping options available before completing your purchase.
2. Delivery to Unsupported Regions
If your region is not supported at checkout contact our customer service team to inquire about delivery to your region.
3. Shipping Methods and Estimated Delivery
We use several shipping carriers and logistics partners to deliver our orders. The available shipping methods depend on the destination products purchased and the options provided at checkout.
3. Shipping Costs
Shipping costs are calculated at checkout and displayed before purchase.
The final shipping cost varies based on delivery destination products purchased and other offers.
If a shipping promotion is offered the conditions will be posted on the website or during checkout.
Additional fees (e.g. import duties customs fees local handling fees etc.) may be charged on orders shipped outside the United States, These fees are determined by the destination country and the shipping option selected and may be charged at the time the package clears customs, Customers should review the details of their transaction and contact their local customs office for more information if needed.
We will not deliberately fail to disclose (to the best of our ability) legally mandated charges.
5. Order Tracking
You will be notified of your shipment’s tracking information via an order update shipping confirmation email or other appropriate communication.
In order to track your shipment visit the shipping carrier’s website and enter your tracking number.
Tracking may take some time to show up especially if the carrier has not updated its system to show that the package has been shipped.
There may be shipment delays due to different logistics partners or limited tracking during transit and/or through customs.
Tracking may not show any movement for a while or the tracking link may not work. In these cases please contact us and provide your order number so that we can help investigate.
6. Accurate Shipping Information
It is the customer’s responsibility to provide accurate and complete shipping information when placing an order.
You must verify the following information before completing your purchase:
Name
Address
City state province region or district
ZIP code
Country
Phone number or email address if required by the carrier
If the information above is incorrect we will not be responsible for the delivery and will unfortunately have to cancel the order.
Errors or omissions in your shipping information could cause delays in shipping your package additional costs or return of the package to us.
If you see an error after your order is placed contact us. We will try to make changes to the address if the order is not already dispatched and if we can change the address in our system.
After your order is shipped to the carrier we have no control over address changes or re-directs.
Additional costs incurred due to address errors may be your responsibility in accordance with the law.
7. Customs Duties and International Shipping
International shipments may be subject to inspection by the country’s customs office. There may be additional charges (such as duties value-added tax or other charges) imposed by the destination country.
Collection of additional charges may depend on the shipping option chosen and the processes of the local customs office.
If charges are imposed on your shipment we may not be able to advise you when the charges will be collected or be able to provide assistance to you for customs clearance of your package.
It is your responsibility to confirm the legality of importing a product to your country. If you have questions about import laws and restrictions please contact your country’s customs office.
We cannot guarantee a specific customs clearance date but will assist you in providing the necessary shipping information.
8. Delayed or Lost Packages
Though we work to provide timely delivery delays may occur by the carrier custom’s inspection weather public holidays transport and other circumstances outside our control.
If your order appears delayed please check the shipping status first, If the shipping status does not work for you please reach out to our customer service with your order number and tracking information.
If it appears your order is lost we will review the shipping information and where appropriate contact the carrier for further assistance.
Our response will be determined by the shipping information and results of the investigation and in line with our policies and applicable law.
It is important that you contact us as soon as your order is past the expected shipment date.
Nothing in this section will limit the rights of the customer under applicable consumer protection laws.
9. Incorrect Damaged or Missing Items
To help us understand and resolve the issue please provide:
Your order number.
What the issue is.
Pictures of the damaged item.
Pictures of the item’s packaging and the outer shipping label.
What items are missing.
Please do not discard the product or packaging until directed to do so by our customer service team.
Based on the information we have we can outline the possible options that may consist of a replacement a reshipment a refund or another equivalent resolution.
Our goal is to appropriately and fairly address the issues presented to us by our customers. However there may be legal limitations.
10. Delivery Attempts and Unclaimed Packages
Based on the carrier a package may require a signature make multiple delivery attempts leave a package in a specific location or give the recipient a different delivery location.
Make sure you are aware of and/or responding to tracking updates and notifications from the carrier.
When a carrier is unable to deliver a package due to the recipient being unavailable or the address being incorrect and/or the package is not retrieved by the recipient within the carrier’s allowed time the package will be returned to the sender.
If a package is returned to us due to an issue within the customer’s control we will review the situation to see if a reshipment is allowed and if a shipping charge is also needed.
If a delivery problem is caused by an error by us or if it is due to a situation that is controlled by us we will look to find an appropriate resolution as allowed by the law.
11. Order Changes and Cancellations
In order to change or cancel an order please reach out to our customer service team as quickly as you are able.
If the order has not been processed too far along we may be able to make the change or cancellation.
Once an order has been shipped processed or transferred to the shipping carrier it is no longer able to be changed or cancelled.
If we can’t cancel your order before it’s dispatched you can still request a return as long as you meet the conditions of our Return Policy.
Refunds from approved cancellations will be processed based on the terms of your payment and our refund policy.
12. Seasonal and Holiday Shipping
Keep in mind delivery estimates can change after the order is dispatched, Unless a guaranteed delivery service is offered we cannot guarantee your order will arrive in time for your event.
If you have a specific event that you need your order by contact us to see if the delivery services offered will meet your needs.
13. Shipping Policy and Returns
Issues relating to the delivery of your order or product returns will be handled according to the terms of our store policies.
If you wish to return your order because you changed your mind or to return your costume for an exchange check our Return Policy to see if you are eligible.
If your order arrives defective incorrect damaged or incomplete contact us before returning the order.
We do our best to ship products to our customers as quickly as possible. Packages are sometimes returned to us due to failed delivery attempts. If the return instructions state the package should be returned to the original shipping address contact our customer service team to verify this before returning it to the shipping address.
Nothing in this policy is intended to restrict mandatory rights or remedies available under applicable law.
There may be unforeseen circumstances outside of our control that may delay or prevent us from shipping and delivering products to you. Examples of such circumstances are extreme weather natural disasters public health emergencies transportation disruptions and other unforeseen government restrictions or labor disputes.
We will provide updates and assist you as appropriate during these circumstances.
Delays caused by such circumstances will not prevent you from exercising your mandatory legal rights.
If you have questions need additional information or wish to make a complaint please use the contact information listed on the web page order confirmation or invoice.
We want to provide you with the best possible service in answering questions relating to tracking and delivery of your purchases.
For inquiries relating to tracking and delivery please use the contact form or email address for customer service published on our website.
Provide us with your order number tracking number (if available) and a brief description of your concern.
We value your business and appreciate you shopping with us at invinciblecostume.com.
We value your business and appreciate you shopping with us at invinciblecostume.com.
Updates to This Shipping Policy
This policy may be changed from time to time to reflect our legal obligations and changes to our shipping policies practices and services.
Any updated version of this policy will be posted on this webpage with an updated effective date.
